Terms and Conditions of Sale
Last updated: 29 December 2025
1. Company Information
This website is operated by Relevium Health (Pty) Ltd, Registration Number K2014/183889/07 (“we”, “us”, “our”).
Email: [email protected]
Country of Operation: Republic of South Africa
We are not currently VAT registered. All prices are displayed in South African Rand (ZAR).
2. Application of These Terms
These Terms and Conditions apply to all purchases made through this website. By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.
3. Eligibility to Purchase
You must be at least 18 years old, or have permission from a legal guardian, to purchase products from this website.
4. Product Information and Health Disclaimer
We make reasonable efforts to ensure that product descriptions, ingredients, and images are accurate. Packaging may differ slightly from images shown.
Health Disclaimer: Our products are health supplements and are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.
If you are pregnant, nursing, taking medication, or have a medical condition, consult a qualified healthcare professional before using any supplement.
5. Pricing and Payment
- All prices are displayed in ZAR.
- Delivery fees (if applicable) are shown at checkout before payment.
- Payments are processed securely via PayFast.
- We reserve the right to cancel orders resulting from pricing or system errors.
6. Order Process and Acceptance
- The checkout process allows you to review and correct your order before submission.
- An order is confirmed once payment is successfully received and an order confirmation email is sent.
- We reserve the right to refuse or cancel any order where fraud is suspected, stock is unavailable, or a technical error occurred.
7. Stock Availability
All products are subject to availability. If an item becomes unavailable after purchase, we will contact you to arrange a refund or suitable alternative.
8. Delivery
- We deliver within South Africa only.
- We use Fastway Couriers for deliveries.
- Risk of loss passes to you once the order has been delivered to the address provided.
9. Returns and Refunds
Please refer to our Returns & Refunds Policy for full details. Key points include:
- 7-day change-of-mind returns for unopened products only (return courier costs for the customer).
- Incorrect, damaged, or defective items must be reported within 48 hours.
- All returns are subject to inspection prior to refund approval.
10. Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of Relevium Health (Pty) Ltd and may not be reproduced without written permission.
11. Limitation of Liability
To the extent permitted by South African law, we are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits your statutory consumer rights.
12. Privacy
Personal information is processed in accordance with the Protection of Personal Information Act (POPIA). Please refer to our Privacy Policy.
13. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
