Shipping & Delivery Policy
Last updated: 29 December 2025
This policy applies to orders placed with Relevium Health (Pty) Ltd, Registration Number K2014/183889/07.
1. Delivery Area
We deliver within South Africa only.
2. Courier Service
All orders are shipped using Fastway Couriers.
3. Order Processing Time
Orders are typically processed within 1–2 business days after successful payment confirmation.
4. Delivery Timeframes
Estimated delivery times are provided at checkout or after dispatch. These are estimates only and are not guaranteed.
5. Tracking
Tracking details will be provided once your order has been dispatched, where available.
6. Delivery Issues
If delivery fails due to an incorrect address or unavailable recipient, additional delivery or return-to-sender costs may be for the customer’s account.
7. Damaged Deliveries
If your parcel arrives visibly damaged, please notify us within 48 hours at [email protected].
